Terms of Use - Inservio’s Health Agent Portal

Welcome to Inservio's Health Agent Portal, an innovative digital platform dedicated to enhancing your healthcare administration experience. Kindly take a moment to acquaint yourself with the following Terms of Use, which outline the conditions governing your use of this web-based application. By accessing and utilising this platform, you explicitly agree to be bound by these terms.

1. Platform Description

Inservio's Health Agent Portal is a user-friendly digital tool designed to assist patients and their authorised representatives (carers) in managing healthcare administration related to Inservio's services. This platform streamlines various administrative processes and provides valuable resources for patients.

2. Your Account

By setting up an account on our platform, you can enjoy the following benefits:

  • Access patient education portals and tailored education videos related to your medical condition and medicines

  • View and pay co-payment invoices (if applicable) and download receipts

  • Manage access and payments as an authorised representative of the person in your care.

3. Content Copyright

We own or are the licensee of the copyright in the content made available on Inservio’s Health Agent Portal including the education videos.   You agree to not download, copy or share these in any way. The content is both proprietary and customised to your medication and disease state.

4. Medical Advice Disclaimer

This website is an information resource that is only for Australian residents who have been prescribed and dispensed a medication for an approved indication. It is not intended to replace the advice of your healthcare professional. Please consult your healthcare professional if you have any questions about your condition or treatment. To check the manufacturer of your medication, please refer to your product packaging.

5. Privacy Collection Notice

When creating a user account, Inservio collects personal information, including the patient's name, date of birth, and authorised representative's details (if applicable), for account provisioning. We respect your privacy and handle your information in accordance with our Privacy Policy. We will not share your personal data without your consent unless authorised by law.

You have the right to update your information and inquire about how we handle your data. Contact us using the details provided on our website.

Thank you for choosing Inservio's Health Agent Portal. If you have any questions or concerns, please contact us through the contact details on our website. Your use of the platform indicates your acceptance of these terms.

Last updated: 20-11-2023

Contact Us

Privacy Officer c/o Inservio Pty Limited

Address: Unit 2, 4 Skyline Place, Frenchs Forest, 2086

​Email: privacy@inservio.com.au